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3C00120A - Avaya Customer Experience Management (CEM) APDS Online Test - Real Exam Questions

Vendor Name Avaya
Exam Code 3C00120A
Exam Name Avaya Customer Experience Management (CEM) APDS Online Test
Questions and Answers 90 Q & A
Updated On October 18, 2017
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3C00120A Demo and Sample

Note: Answers are below each question.
Samples are taken from full version.

3C00120A

  1. Avaya Agent Rich Client

  2. Windows Server 2012 Client


Answer: A, C, D, E


QUESTION: 84

Which of the following are ordering and licensing requirements for Avaya Outbound Contact Express? (Select three.)


  1. For additions, licenses need to be installed in the field

  2. Hardware and software placed on a single order

  3. Licenses need to be requested through Product Operations

  4. License moves are now part of the Global License Portability (GLP) Process


Answer: B, C, D


QUESTION: 85

Which are components that Avaya one-X® Agent supports? (Select four.)


  1. Avaya Aura® Communication Manager

  2. Avaya Aura® Session Manager

  3. Avaya Aura® System Manager

  4. Avaya Control Manager

  5. Avaya Aura® Experience Portal


Answer: A, B, C, D


QUESTION: 86 HOTSPOT

Match each Assisted Experience Management product or solution on the right with its maximum agent capacity on the left. (For each of the agent capacity on the left, select the corresponding product from the drop-down list on the right.)

image


Answer:

Exhibit

image


Explanation:

2, 1, 3


QUESTION: 87

Avaya one-X® Agent supports which of the following? (Select three.)


  1. Real Time Processing (RTP) to Far Endpoint

  2. Avaya Aura® Communication Manager C. H.323

D. SIP


Answer: A, B, C


QUESTION: 88 HOTSPOT

With regard to Avaya Control Manager, match the reason that supports the value statement. (For each value on the left, select the reason from the drop-down list on the right.)


image


Answer:

Exhibit

image


Explanation:

1, 3, 2


QUESTION: 89 HOTSPOT

With regard to Avaya Control Manager, match the reason that supports the value statement. (For each value on the left, select the reason from the drop-down list on the right.)

image


Answer:

Exhibit

image


Explanation:

3, 2, 1


QUESTION: 90 HOTSPOT

Match the value provided by the Agent Desktop solution. (For each value on the left, select the corresponding Agent Desktop solution from the drop-down list on the right.)

image


Answer:

Exhibit

image


Explanation:

3, 1, 2

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